How Gantec Can Help You

The development team at Gantec has over 10 years of experience specializing on developing custom Self-service applications and middleware systems to integrate with client's existing back end systems. This includes integration with all ODBC compliant database systems, legacy host applications and web interfaces. In some instances, custom drivers are developed using manufacturers published API sets (Cisco, Genesys, and Intel's NetMerge) to integrate with the customer's middleware systems and meet customer's application design requirements for the overall Computer Telephony (CTI) implementation.

Some of the Self-service solutions our Professional Services Team has delivered are as follows
• Inbound and Outbound self-service applications
• Survey applications
• Automated Telephone banking
• Fax services (Fax-on-Demand, Fax Mail, Fax Broadcasting)
• Health Care self-service (Clinical assessments & Data analysis, Pharmaceutical services)
• Retail Industry (Customer Care, Logistics Management, Point-of-Sale)

Our portfolio of professional services also includes developing custom speech and text-to-speech applications on various IVR platforms configured for Nuance, ScanSoft or VXML based speech engines.

From start to finish, Gantec's the Professional Services including project Management ensures clients’ business objectives are met:

Initial Phase of client engagements:
• Review your business requirements.
• Create a preliminary scope-of-work with program objectives and specifications.
• Establish clear mandates and delivery commitments.
• Commit Project Manager

Development Phase:
Create detailed Functional Specifications of IVR inbound and/or outbound custom application design which may include all or some of the following enabling technologies:

• IVR Application – Platform Specific (Nortel, InterVoice, VoiceGenie)
• IVR Application - Open Standards using VXML.
• XML data interfaces
• Remote database access
• Speech application resource and development
• Reporting – Customized or Standard
• Web interfaces
• Legacy host systems access
• Middleware systems deployment and integration
• Develop custom code or driver set to meet application requirements.